Data we collect

If you register on our website, some of your personal user data may be processed, such as: your name, email and login data.

We may process additional data for reasons outlined in the following sections. On what grounds and for which purposes.
We can only process your data with your consent, which you may revoke at any time. To do so, you must send us a written statement to that effect using one of the channels indicated in our general information. The data processing authorised by this statement allows you to register on our site, making your online shopping and contact experience with us quicker and easier by allowing your personal data (for example, delivery address) to be automatically recorded and preventing you from having to enter them each time you interact with the website. However, if pre-contractual steps are taken or a contract is entered into, the grounds and purposes of data processing will not be subject to your consent but will be related to purposes and grounds intrinsically linked to pre-contractual activities and contractual formalisation, implementation, management and evaluation. To access the Privacy Policy applicable in these cases, please see the “Customers and Suppliers” section. How long we store your data for.

Your data will be stored for as long as you have a registered user account on our website. However, if we are asked to provide a quote or if contracts are entered into, your data will be kept for as long as necessary to satisfy the underlying contract or for as long as the processing is permissible, whichever comes first. This is determined on a case-by-case basis and depends on factors such as the nature of the data, the purpose of their collection and processing and any relevant operational or legal needs to maintain them. Thus, as an example, for purposes of demonstrating compliance with tax obligations, data may be retained for 10/12 years. Such retention periods may be extended by reason of legal action up to six months after the transfer of the data to judicial institutions or the final judgment. After this period, your data will be anonymised or safely destroyed. With whom we may share your data
Your data may be processed in subcontracts and may have to be communicated to third parties in strict accordance with their purposes and in compliance with the data controller’s legal obligations. Thus, personal data may be shared with the following entities, among others: legal advisors/lawyers; carriers/entities that transport and ship goods/parcels; accountants/statutory auditors; computer consultants; Sinal de Fantasia, Unipessoal, Lda. (Grupo Gruest); Financial and banking institutions that manage accounts for our payments/receipts; relevant tax authorities; enforcement agents; entities to whom data must be communicated by law or at the request of the data subject.

Gruest will require its subcontractors to act in compliance with confidentiality obligations in a manner consistent with this Data Policy and with any agreements established with them.

Orders

You may place your order on our website at www.sonsofacobbler.pt or by sending an email to [email protected] To place an order through our online store, the user must provide specific personal data, such as email, name, address, etc., completing all the required fields of the order form. Placing an order through the SOC – SONS OF A COBBLER online store is easy:
– Browse the online catalogue and identify the items you wish to purchase;
– Add the items to your shopping cart by clicking the “Add” button;
– Once you’ve finished adding all items, view your shopping cart by clicking on the shopping cart icon in the upper right corner of the website and then on “see shopping cart????”;
– Calculate your shipping costs and finalise your purchase;
– Next, fill in the form with your personal data;
– Select your payment method;
– Review your order;
– Proceed to payment to finalise your order;
– You will receive an order confirmation by email;
After finishing your order, you will receive an automated email to confirm the transaction. If your data are incorrect, you must immediately request a change or cancellation of your order;

By submitting the order form, the customer accepts all existing store conditions of www.sonsofacobbler.pt In the event of non-confirmation of payment, incomplete or incorrect orders, unavailable products or non-compliance with any of the conditions and terms of sale, SOC – SONS OF A COBBLER reserves the right not to accept or cancel your order, totally or partially, even after it is automatically confirmed. You will be notified by email that the contract of sale was not celebrated and that the seller did not proceed with the sale, specifying the reasons for this. When products are unavailable, SOC – SONS OF A COBBLER undertakes to inform the customer of this within 30 days of receipt of the order. If you have already placed your order and paid for the unavailable products, the seller will return any amount paid to you. Under the following conditions, SOC – SONS OF A COBBLER reserves the right to not accept your order, or to cancel it even after it has been automatically confirmed, without liability for any damages or costs incurred: – The product is no longer in stock; – The information on the invoice is incorrect or unverifiable; – Our Security Systems flag the order as incorrect or possibly fraudulent; – Payment for the order is not received within the 5 days following confirmation; – When it is not possible to deliver the order to the address provided by the customer; – If the customer is considered to have been unfit to place the order; – If an error in the advertised price(s) is found; – If the order is presumed to have been placed by a reseller. Under the terms of Decree-Law no. 7/2004 of 7 January regarding online commerce, SOC – SONS OF A COBBLER reserves the right to unilaterally cancel an order whenever a programming error or defective operation of the SOC – SONS OF A COBBLER computers is found, as well as in the event that the contractual offer reaches its destination in a deformed state and the error relates to an essential element of the contract.
Availability.

The fulfilment of all orders placed through the online store of SOC – SONS OF A COBBLER is subject to availability. SOC – SONS OF A COBBLER endeavours to ensure that all items listed for sale at www.sonsofacobbler.pt are in stock. However, SOC – SONS OF A COBBLER reserves the right to refuse or cancel orders for products that are not in stock. In this event, SOC – SONS OF A COBBLER will notify the customer and proceed to the reimbursement of the amount paid.

Deliveries

Products ordered from the SOC – SONS OF A COBBLER online store will be shipped and delivered on normal working days, Monday through Friday. We can only ensure successful order delivery if the shipping address is properly indicated by the buyer. Someone must be present at the address to receive your order. This service does not include scheduled delivery; therefore, delivery will be made without prior warning from the shipper. An order is considered delivered once the delivery receipt is signed at the indicated delivery address. The shipping costs associated with your order are charged per order, so if you order more than one item, you will only pay shipping costs once. For orders to the European Union, shipping costs are only applied to orders to Switzerland and Luxembourg; to other European Union countries there are no shipping costs. At the moment of delivery, the buyer should inspect the package and items inside to assess any possible damage. If any items are found to be damaged, the buyer should reject the order so that it is returned to the seller. SOC – SONS OF A COBBLER will re-ship the order or refund any amount paid for the order and shipping upon its receipt and conclusion of the damaged order process. The order is considered to have been accepted if, within the 15 days following receipt, the buyer does not return it. Processing of the order will only begin after payment is received. After the order is placed, payment is confirmed and all ordered items are found to be in stock, the seller commits to ship the order within the following delivery deadlines:
– Continental Portugal – 3 working days maximum
– Madeira and Azores archipelagos and Spain – between 3 to 5 working days
– European Union (except Portugal and Spain) – between approximately 3 to 12 working days The seller is not responsible for any delays or failures to fulfil any obligation when due to force majeure, that is, an event, act or omission outside of the seller’s reasonable control.

Cancellation or free settlement.

The order of any products created according to customer specifications or manifestly customised cannot be cancelled. If items are not made to customer specifications or manifestly customised, the customer may cancel their order so long as it has not yet been shipped. The customer should contact customer service and request their order be cancelled. If they are not made according to customer specifications or manifestly customised, the customer may also opt for the free termination of the contract, within 14 (fourteen) days after receipt of the products, pursuant to Decree-Law no. 143/2001 of 26 April and Decree-Law 82/2008 of 20/05. In order to exercise their right to free termination, the customer must notify SOC – SONS OF A COBBLER Customer Service of their decision to terminate the contract by means of an unambiguous statement (such as by postal mail or by email to [email protected] ). In the event of termination of the contract, the customer will be reimbursed for all payments made, including delivery costs (except any additional costs resulting from choosing any shipping method other than the least costly normal shipping method offered by SOC – SONS OF COBBLER), without undue delay and in any event not later than fourteen (14) days from the date on which SOC – SONS OF A COBBLER is informed of the customer’s decision to terminate the contract. Reimbursement will be made to the buyer’s original method of payment. If the customer has paid using bank reference codes, they must provide their banking details to Customer Service at the time they begin the return process. We require this information in order to reimburse the money to the customer’s account. The customer will receive their refund after the products have been returned and processed. The customer must return the goods without undue delay and no later than fourteen (14) days from the day they inform SOC – SONS OF A COBBLER of the free termination of the contract, which shall be respected if the customer returns the goods before the end of this 14 (fourteen) day period. Exercising the right of free resolution depends upon the following conditions being met:
the purchased items are returned within the legal deadline in good condition and in their original packaging;
the products have not been used or washed;
the products maintain their original characteristics and are complete;
the products have not been altered or modified;
the buyer assumes all return shipping costs.
Orders for customised products cannot be cancelled before shipment since the customisation process begins immediately after the order and respective payment have been received. This type of item may only be returned if it is defective or not as advertised.
Returns for items not as advertised
The customer has the right to a refund if their items are found to be not as advertised. The return may be made within 15 days after receipt of the order. If your claim is warranted, the costs for the item and shipping will be refunded.
Returns and exchanges
For items not made to customer specifications or manifestly customised, if you are not satisfied with the products you have ordered for any reason, you may exchange them within 15 days from the date of receipt of the order, provided that:
The product has not been used or washed;
The product maintains its original characteristics and the packaging is not damaged;
The product is complete;
The buyer cannot return or trade products that have been altered or modified;
The buyer must assume all order return/exchange costs;
In the event of an exchange, the buyer must pay all shipping costs for the new order so that processing of the new order may begin;
In the event of an exchange for a greater value, the buyer must pay the difference in price so that processing of the new order may begin;
In the event of an exchange for a lesser value, the seller will refund the difference;
Reimbursement will be made to the buyer’s original method of payment.
If the customer has paid using bank reference codes, they must provide their banking details to Customer Service at the time they begin the return process. We require this information in order to reimburse the money to your account. The client will receive their refund after the products have been returned and processed. It is not possible for a person who received a product as a gift from someone else to be able to return/exchange it.
The return/exchange must be done by the person who made the original purchase.

Prices

Product prices shown on the website are in euros (€) and are inclusive of Value Added Tax (VAT). Shipping costs are applied per order. The exact shipping cost will depend on the location where the customer would like their order delivered. The total price shown at the end of the ordering process includes taxes and shipping costs, with 15€ being added for shipments to SWITZERLAND or LUXEMBOURG. Prices are quoted at the time the order is confirmed. Please always pay the amount specified in the order confirmation and make individual payments per order. The prices in the SOC – SONS OF A COBBLER online store may be changed, with SOC – SONS OF A COBBLER reserving this right without obligation of prior warning. Although the store is managed with the utmost diligence, it is possible for the pricing information to contain errors. SOC – SONS OF A COBBLER makes no commitment to the offer and reserves the right to cancel the order should such an error occur.

Promotion validity

Promotions are valid only at the moment they are displayed on the website, unless information to the contrary is communicated on the website. SOC – SONS OF A COBBLERis not bound to any promotion in the event of errors or mistakes in the text, prices or anything else in the website information. The seller reserves the right to cancel any sale made under such errors.

All available forms of payment are presented at www.sonsofacobbler.pt. No other form of payment aside from those listed is accepted. You may pay for your items by bank transfer following the instructions sent to you for the last two forms of payment. In accordance with the chosen method of payment, the order will begin being processed after payment is received. The purchase price of the products and the shipping costs as stated on the order form will be charged to your method of payment when the purchased products are actually shipped. Please do not attempt to pay by any other, unspecified method. If you do, we cannot be held responsible for the loss of the payment or any other damages that may arise.

In view of our objective to continuously improve our services, SOC – SONS OF A COBBLER endeavours to address and resolve User complaints within 5 (five) business days, by email [email protected] or by telephone +351 256098993.

Responsibility

All products sold on the www.sonsofacobbler.pt website are in accordance with Portuguese law. SOC – SONS OF A COBBLER is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or provision of services to the User. SOC – SONS OF A COBBLER declines any responsibility for any delay or inability to process an order, namely its delivery, due to error or insufficiency of the data provided by the User. Equally, SOC – SONS OF A COBBLER cannot be held liable if the breach of its obligations is attributable to an unforeseeable or insurmountable fact of a third party or to a case of force majeure. SOC – SONS OF A COBBLER shall not be liable for damages suffered by third parties resulting from the use of any of our products or as a consequence of improper use of our products.

Full Agreement

These general conditions of sale constitute the full agreement between the parties concerned. Should any of the clauses of these conditions become null and void by virtue of a legislative, normative or ruling change, this shall not in any way affect its validity and enforcement.
Applicable Law and Jurisdiction
The presented conditions of sale are subject to Portuguese law. Failing settlement by the parties, any dispute arising from these General Conditions of Sale shall be submitted to the competent Portuguese Court.

Responsibility

All products sold on the www.sonsofacobbler.pt website are in accordance with Portuguese law. SOC – SONS OF A COBBLER is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or provision of services to the User. SOC – SONS OF A COBBLER declines any responsibility for any delay or inability to process an order, namely its delivery, due to error or insufficiency of the data provided by the User. Equally, SOC – SONS OF A COBBLER cannot be held liable if the breach of its obligations is attributable to an unforeseeable or insurmountable fact of a third party or to a case of force majeure. SOC – SONS OF A COBBLER shall not be liable for damages suffered by third parties resulting from the use of any of our products or as a consequence of improper use of our products.

Full Agreement

These general conditions of sale constitute the full agreement between the parties concerned. Should any of the clauses of these conditions become null and void by virtue of a legislative, normative or ruling change, this shall not in any way affect its validity and enforcement.

Applicable Law and Jurisdiction

The presented conditions of sale are subject to Portuguese law. Failing settlement by the parties, any dispute arising from these General Conditions of Sale shall be submitted to the competent Portuguese Court.